Joe Saxton, Driver of Ideas at nfpSynergy, was the keynote speaker for NFP World 2013 (no relation). 

Before the event, Simon Fowler, Managing Director of Advanced Business Solutions, commented: “The NFP sector is going through tremendous change and the key goal for organisations is to be able to connect more effectively with their customers, whether donors and supporters in the charity sector or members for professional membership organisations. Saxton’s keynote speech will offer an inside view of how organisations need to adapt their engagement strategies in light of the impact of technology on customers.”

The presentation is available for free download from this page.