Researcher - job description 

Position title: Researcher, Public Audiences Team 

Place of work: Flexible – home-working, hybrid or office-based. The role will involve a minimum of once-a-month travel to nfpResearch’s office in Shoreditch, London for team meetings. You may also be expected to work in-office on additional days throughout the year for training, events or client meetings. 

Type: Permanent

Hours and holiday: Full-time (35 hours a week). nfpResearch operates a 100-90-100 working policy. You will receive 100% of the listed renumeration for working 90% of required hours, provided 100% of your work-load is met. This means you can flexibly choose to take a half-day every week, or a day off every two weeks.

Remuneration: £32,000 p.a. + annual bonus

Start date: ASAP  

nfpResearch delivers the research, insights and expertise to help non-profits understand their audiences and make informed strategic decisions. We are a small, dynamic, values-driven research company that works exclusively for the non-profit sector, looking for a Researcher to join our hard-working team.

We work hard to create and nurture a positive working culture. We believe happy staff deliver great work for clients. That is why we focus on development and training on all role related topics, opportunities for colleagues to progress in their careers and a 4.5 day week that enables us all to find the right work-life balance. The company meets once a month in person for a knowledge sharing meeting, where we catch up on anything from recent projects to new methodologies. After this meeting we have a social. 

The charities we work with often give us excellent feedback and want to work with us again. We encourage feedback with staff and clients, and we act when we could have done better. To work at nfpResearch you have to be passionate about helping charities be the best they can be – this is what drives us. Working at nfpResearch will build your knowledge and understanding of the charity sectors in the UK, Ireland, Canada and the USA. We have already worked with over 200 charities of all sizes, sectors and regions. 

The Role 

As a Researcher, you will be leading elements of our research programmes and managing client relationships. This will include advising charity clients on what the results mean for their organisation and how to make the best of their research. You will be a core member of the Public Audiences team, working on our regular tracking research in the UK, Ireland, Canada and the US, as well as on bespoke projects. In practice, this means working on a wide variety of topics and using different research methodologies to help charities make better decisions. Key topics we cover in our research and outputs include brand, communications, fundraising, reputation and trust.

Description of responsibilities and opportunities:

• Opportunities to work on the research we conduct for a whole range of charities in the UK, Ireland, Canada and the US
• Primarily working collaboratively with the Publics Audiences team to manage and deliver our nfpPublic trackers  
• Leading on a specific research monitor within the Public Audiences team, including developing an annual business plan and working towards budget targets
• Managing elements of the nfpPublic UK research cycle, including creating and updating tracking questionnaires, liaising with suppliers, compiling reports and analysing results
• Taking responsibility for a number of nfpPublic UK client accounts, advising clients on question design, carrying out additional data analysis, preparing debriefs presentations and providing recommendations based on the research
• Line management of one of our Research Assistants or Research Officers
• Working on the design and delivery of quantitative and qualitative bespoke projects. Examples of this type of work would include online surveys to measure public attitudes towards different campaign propositions, or interviews with charity service users to explore their needs and experiences

Who we are looking for: 

This post would be ideally suited to somebody with a minimum of one years' experience in a market  research related role, with a strong interest in, or experience of, the charity sector. 

Essential:

• Minimum 1-year previous professional research experience
• Experience of managing projects or research programmes, with minimal supervision
• Experience of managing clients or other external relationships
• Experience of presenting in a professional context
• Advanced quantitative research skills, including excellent data literacy and visualisation skills
• Analytical skills and ability to interpret research, and explain what it means for a range of different audiences – both verbally and in writing
• A strong interest in some of the areas covered in the work of the Public Audiences team, such as understanding public opinion, branding or communications
• A strong interest in, and preferably experience of, charities and not for profits 

Desirable:

• Keen interest or experience in the not-for-profit sector in one of our international markets (Ireland, Canada, or the US)
• Understanding of conducting qualitative research
• Experience of R or SPSS

In addition, we also like to see the following softer skills in all our staff: 

• Strong verbal and written communication skills
• Good time management and organisational skills
• Self-motivated, hardworking and proactive
• Enthusiastic, personable and with a sense of humour
• Ability to work collaboratively and flexibly as part of a team

What nfpResearch delivers to you: 

• A varied and interesting role in the UK’s leading research consultancy working exclusively in the not-for-profit sector
• The opportunity to gain considerable insight into different charity sectors and markets
• The chance to be an integral part of a small but thriving, dynamic company
• 25 days paid holiday per year, plus bank holidays and days between Christmas and New Year
• Training for the MRS Advanced Certificate and a bonus if you pass the exam

How to apply: 

Please send a 1-page cover letter and you CV (no more than two pages) to Berni White-Webster at work@nfpresearch.com. Your cover letter is your opportunity to tell us why you are interested int he role and what you would bring to nfpResearch. We are particularly interested in hearing about your experience in client-facing role and your knowledge of the not-for-profit sector. 

We run a blind recruitment process, where we anonymise each application once is it submitted. Please submit your application as a single document with your full name as the document title. Please state where you saw this advertised. Please write "Research application" in the email subject line. 

We understand that artificial intelligence (AI) tools can be helpful in preparing job applications. However, we value authenticity, originality and personal insights in all submissions. If you choose to use AI assistance in preparing your application, please ensure that: 

• Your application accurately reflects your own skills, experience and tone of voice
• All information provided is truthful and verifiable
• You take full responsibility for the contact you submit 

We appreciate your honesty and look forward to learning about you, not just what AI can create. 

Please note the deadline is midday, Monday 5th January 2026  and interviews will take place the week commencing 12th January 2026.

Please note, at the time of starting employment, the successful candidate must have permission to work in the UK.

No agencies please.