Research Assistant

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Research Assistant

Job Description

Research Assistant - job description 


Position title: Research Assistant, Public Audiences Team 

Place of work: Optional – home-working, hybrid or office-based. The role will involve a minimum of once-a-month travel to nfpResearch’s office in Shoreditch, London for team meetings.

Type: Fixed term, for 9 months 

Hours: Full-time (35 hours a week). nfpResearch operates a 100-90-100 working policy. You will receive 100% of the listed renumeration for working 90% of required hours, provided 100% of your work-load is met. This means you can flexibly choose to take a half-day every week, or a day off every two weeks.

Remuneration: £24,000 p.a. pro rata 

Start date: ASAP  

nfpResearch delivers the research, insights and expertise to help non-profits understand their audiences and make informed strategic decisions. We are a small, dynamic, values-driven research company that works exclusively for the non-profit sector, looking for a Research Assistant to join our hard-working team.

We work hard to create and nurture a positive working culture. We believe happy staff deliver great work for clients. That is why we focus on development and training on all role related topics, opportunities for colleagues to progress in their careers and a 4.5 day week that enables us all to find the right work-life balance. The company meets once a month in person for a knowledge sharing meeting, where we catch up on anything from recent projects to new methodologies. After this meeting we have a social. 

The charities we work with often give us excellent feedback and want to work with us again. We encourage feedback with staff and clients, and we act when we could have done better. To work at nfpResearch you have to be passionate about helping charities be the best they can be – this is what drives us. Working at nfpResearch will build your knowledge and understanding of the charity sectors in the UK, Ireland, Canada and the USA. We have already worked with over 200 charities of all sizes, sectors and regions. 


The Role 

As a Research Assistant, you will provide support to the Public Audiences team, working on our regular tracking research in the UK, Ireland and Canada, as well as on bespoke projects. In practice, this means working on a wide variety of topics and using many different research methodologies to help charities make better decisions. Key topics we cover in our research and outputs include brand, communications, fundraising, reputation and trust. 

Many charities subscribe to our regular tracking research, which primarily focuses on research with the general public and MPs. Some charities need more bespoke research, which would involve the team working closely with clients to help understand their needs and to design research projects to meet their objectives. This type of work could include: online surveys to measure people’s attitudes on social issues to influence the development of a campaign; interviews with service users to explore the impact of their services; focus groups to test understanding of a charity’s brand and communication; or supporter satisfaction surveys to understand the motivations and retention of supporters. 

nfpResearch is based in Spitalfields, near Liverpool Street. We adopt a flexible working environment, enabling staff to work both at home and in the office. We require one day a month in the office at least, though the successful candidate may be expected to work in-office on additional days throughout the year for training or events, etc. nfpResearch operates a 100-90-100 working policy. You will receive 100% of the listed renumeration for working 90% of required hours, provided 100% of your work-load is met. This means you can flexibly choose to take a half-day every week, or a day off every two weeks.


Description of responsibilities and opportunities: 

  • Opportunities to work on the research we conduct for a whole range of charities in the UK and other countries
  • You will primarily be working on our nfpPublic UK research, as well as on other public audience research 
  • Support on bespoke projects, assisting with qualitative projects such by helping with recruitment for focus groups and interviews, or quantitative projects by supporting with data analysis
  • Support the team on tasks such as preparing client presentations, compiling and proofreading reports 
  • Attend debrief meetings with charities 
  • Respond to client requests, including additional data analysis 
  • Support on business development and marketing, e.g. finding charities in new areas to inform about our work
  • Provide core administrative support for the team and across the company. Assisting with tasks such as event preparation, admin and answering calls


Who we are looking for:  

This post would be ideally suited to a graduate who wants to gain knowledge and experience in market research and has an interest in the not-for-profit sector.  

The post holder could have skills and experience in a variety of different areas. Some of the things we like to see in our staff: 


  • Previous research experience, whether qualitative or quantitative 
  • Strong numerical skills, experience of statistical analysis (for example using SPSS)  
  • Enthusiasm and passion for working with charities
  • Strong oral and written communication skills 
  • Good time management and organisational skills 
  • Self-motivated, hardworking and proactive
  • Ability to work collaboratively and flexibly as part of a team 
  • Experience of working with Microsoft Office, Excel and especially PowerPoint 



  • Experience of charities and not for profits, such as volunteering or experience of the public or voluntary sector
  • Market research experience
  • An interest in the policy and campaigning work of charities
  • Experience of support/administration roles 


What nfpResearch delivers to you: 

  • A varied and interesting role in the UK’s leading research consultancy, working exclusively in the not-for-profit sector, providing the chance to gain considerable insight into the sector  
  • The chance to be an integral part of a small but thriving, dynamic company 
  • 19 days paid holiday over the 9 months, plus bank holidays and days between Christmas and New Year
  • A 9 month training programme to equip you with the skills and experience to become a market researcher 
  • A 360 and mid-term appraisal where you’ll receive feedback from all colleagues in the company


How to apply: 

  • Please submit an application following this link 
  • At nfpResearch we run a blind recruitment process, where we anonymise each application once it is submitted. Please write the cover letter without reference the University you attended, your gender, ethnicity, school name or age.
  • Please note the deadline is midday, Wednesday 17th July 2024 and interviews will take place the week commencing Monday 22nd July 2024
  • The application will ask for the following:
    • If you have the right to work in the UK
    • Some contact details
    • Your educational background
    • Your employment background
    • A 500 word personal statement about why you would be right for the role
  • Please note, at the time of starting employment, the successful candidate must have permission to work in the UK.
  • No agencies please.