This report aims to help voluntary organisations better understand the nature of the current technological revolution and plan for the future accordingly. A key theme runs through the report; new communications technologies, including the internet, digital TV and mobile telephones, allow charities to do more with less, to punch above their weight, to reach new audiences, develop new services and to remorselessly achieve their goals more effectively.

The Innovation Roadmap is designed to guide homelessness and other voluntary organisations towards a culture of more systematic innovation. It provides a sector specific analysis of the innovation process, explaining why it is important, how it can be incorporated into an organisation’s culture, and what the barriers are likely to be. It also provides insights about just how innovative the homeless sector is seen to be and highlights a number of inspirational projects which have, in one way or another, challenged the status quo.

Joe Saxton looks at the relationships between users, stakeholders and accountability and argues that user involvement in the trustee body is far from the only route to increased accountability.