Over the years I have found your reports and guides to be the most insightful and valuable strategy tools I have ever come across. I’ve directly used your analyses of fundraising portfolios, branding strategies, organisational visions and missions and others to shape the direction of my work and organisation.

I can’t tell you the clarity and value your insights have added to my work, and the contribution it has made to our success and ultimately the beneficiaries we serve.

As it's the season of goodwill, we're giving away The 12 Insights of Christmas. They look at some of the key issues facing the charity sector and include research, interviews and advice from charities and from us. Unwrap our 12 free reports just in time for Christmas.

After 25 years of working, Joe Saxton looks back at his career and shares some advice on survival in work and people management. There are some top tips, entertaining anecdotes and interesting analogies in a piece that is as useful to people starting out in their career as it is to those who have seen it all.

I'm a big fan of nfpSynergy. They provide the strongest opinion pieces in our sector.

Adrian Sargeant - Robert F. Hartsook Professor of Fundraising, Indiana University

1. A Hidden Gem - Resilience report from the Clore Social Leadership Programme

Introduction 

Talk about customer satisfaction to any colleague or consultant with a corporate background and they will almost certainly tell you about the hold “Net Promoter Score” (NPS) has on the commercial world when it comes to measuring it. It’s a simple enough concept. You ask a sample of consumers whether they would recommend a brand to a friend and minus those who would not (detractors) from all those who would (promoters).

"Being convinced one knows the whole story is the surest way to fail."

Philip Crosby