Adrian Sargeant - University of Indiana
I'm a big fan of nfpSynergy. They provide the strongest opinion pieces in our sector.
Adrian Sargeant - Robert F. Hartsook Professor of Fundraising, Indiana University
12 Free Reports of Christmas
1. A Hidden Gem - Resilience report from the Clore Social Leadership Programme
The Clore Social Leadership Programme aims to develop and connect aspiring leaders in the social sector who are working for the benefit of individuals and communities across the UK. nfpSynergy has been supporting Clore fellows on their research projects through a mixture of research.
2. Major Donor Giving Research Report
This report is a synthesis of the current research that has been carried out into major donors and philanthropic giving.
Is giving up or down and what is the best way to tell? nfpSynergy responds to the CAF's UK Giving Report 2012
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Introduction
The recent CAF/NCVO UK Giving report has announced that giving by individuals in the UK dropped by 20% between 2010/11 and 2011/12. If true, this would indicate a catastrophic decline in the generosity of the UK public and a major challenge for UK charities.
If their data were about local and central government grants and contracts, we don’t think anybody would question their findings. There are plenty of charities who have announced a fall of 20% in income from government, not least NCVO!
NPS: If you can't beat them, join them...
Talk about customer satisfaction to any colleague or consultant with a corporate background and they will almost certainly tell you about the hold “Net Promoter Score” (NPS) has on the commercial world when it comes to measuring it. It’s a simple enough concept. You ask a sample of consumers whether they would recommend a brand to a friend and minus those who would not (detractors) from all those who would (promoters).
Research first, judge second
"Being convinced one knows the whole story is the surest way to fail."
Philip Crosby
Five qual questions you always wanted to know about, but were too afraid to ask - What to expect from qualitative research
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Qualitative research can be a powerful tool both to help you understand your key audiences, and to help you communicate better about the work that your organisation does. More than just ‘adding life’ to quantitative data, qual can be used at any number of points along your research journey to help understand behaviours and get a deeper understanding of the ways that people engage with your charity.
Have confidence in qualitative research
In his book, Doing Qualitative Research, Silverman writes “no method of research, quantitative or qualitative, is intrinsically better than any other”[fn]Silverman, D., 2000. Doing Qualitative Research. Sage Publications Ltd.[/fn]. However, there may be a perception that quantitative research is ‘better’, because it is ‘bigger’; it is based on ‘bigger’ samples which is better than the smaller samples upon which qualitative research is based.
Online conversations – a useful research resource or ‘Have your say’ irrelevance?
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While there are still significant numbers of people lacking access to the internet (some estimates suggest as many as 10 million[fn]The Guardian, 12 July 2010. The data which shows the digital divide. Available at http://www.guardian.co.uk/news/datablog/2010/jul/12/digital-dividemartha....[/fn]), it is now widely accepted that it has become an integral part of daily life and that many people want to ‘have their say’.