Majority Report; Joe Saxton on the 20 performance measures every charity should monitor
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A charity board will usually monitor finances. But measuring just finances is a bit like measuring just the heart rate of an athlete; it’s important, but it’s just one of a range of ways of knowing whether an athlete is healthy. A great heart rate in an athlete certainly doesn’t tell if they will win any races.
So in charities, what else should trustees (or senior managers) measure apart from money? And how should they measure the money stuff? Here are some ideas about things that every charity can measure based on my experience on different boards. I have yet to see an organisation that measures all of these areas perfectly.