Key information still too hard to find on charity websites, says new research

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Finding information on charity expenditure can take more than three times as long as making a donation or getting details of their services, a new report suggests. ‘Searching for Answers’, published by research consultancy nfpSynergy, also shows that success and impact stories were easy to find and transparency levels do not seem to be affected by a charity’s size.  

Public prefer search engines to charities for information and advice

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Charity websites and offices are the last resort for people needing support and advice

"Far from being people’s first port of call, it looks like charities could be the last. Some of them might need to rethink their strategy for making their offices and their websites more approachable." Joe Saxton
  • We asked 1000 adults where they would go for advice or support on ‘financial difficulties’, ‘housing’, ‘social benefits’, ‘issues concerning elderly people’ and ‘being the victim of

There is no digital revolution in charities*. And probably never will be.

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This week's blog is a think piece from Joe Saxton. Opinionated and provocative as ever, Joe argues that the charity advancements in digital we have seen are not enough to warrant the use of the word 'revolution'.  Is Joe a naysayer, a truth teller, or a little bit of both? Read the blog and let us know what you think.

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