CSR for the charity sector? We need a system where charities can acknowledge their wider benefits on society

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Corporate Social Responsibility (CSR) is now so part and parcel of the way most companies operate in the UK. Imagine if, similarly, every charity had a strategic goal to go beyond their core remit and support their community in some further way? 

Should a Charity care about the Customer Experience?

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This week's guest blog explores the importance of Customer Experience. Martin Jervis argues that charities can't hide behind terminology; ultimately, donors, beneficiaries, supporters, and volunteers are 'customers'. Therefore, they should be approached with strategic and tactical expertise; but unfortunately, this is scarce in the UK.

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