GDPR: The change that charity donors want

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We know that the incoming General Data Protection Regulation (GDPR) is currently one of the key issues on charities' agendas. A variety of reports have been released exploring the legal requirements on how charities should respond in order to be prepared to meet those regulations when they come into force in May 2018.

Should a Charity care about the Customer Experience?

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This week's guest blog explores the importance of Customer Experience. Martin Jervis argues that charities can't hide behind terminology; ultimately, donors, beneficiaries, supporters, and volunteers are 'customers'. Therefore, they should be approached with strategic and tactical expertise; but unfortunately, this is scarce in the UK.

Charity membership schemes: are we still bowling alone?

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Is our collective desire to 'be part of something' really on the decline? We're launching new large-scale research into membership for charities, so we've written this blog exploring factors affecting sign ups to various charity membership schemes. Can the charity sector hope to replicate the success of commercial membership schemes?

Who cares about admin? Ten nuggets on how the public think their ideal charity should spend its money

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The public want transparency when it comes to charity spending. In this new free report, we uncover what our most recent Charity Awareness Monitor research revealed about how the public think the ideal charity would spend its money.

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