GDPR: The change that charity donors want

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We know that the incoming General Data Protection Regulation (GDPR) is currently one of the key issues on charities' agendas. A variety of reports have been released exploring the legal requirements on how charities should respond in order to be prepared to meet those regulations when they come into force in May 2018.

Should a Charity care about the Customer Experience?

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This week's guest blog explores the importance of Customer Experience. Martin Jervis argues that charities can't hide behind terminology; ultimately, donors, beneficiaries, supporters, and volunteers are 'customers'. Therefore, they should be approached with strategic and tactical expertise; but unfortunately, this is scarce in the UK.

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