GDPR: The change that charity donors want

Submitted by Anonymous (not verified) on
We know that the incoming General Data Protection Regulation (GDPR) is currently one of the key issues on charities' agendas. A variety of reports have been released exploring the legal requirements on how charities should respond in order to be prepared to meet those regulations when they come into force in May 2018.

Should a Charity care about the Customer Experience?

Submitted by Anonymous (not verified) on

This week's guest blog explores the importance of Customer Experience. Martin Jervis argues that charities can't hide behind terminology; ultimately, donors, beneficiaries, supporters, and volunteers are 'customers'. Therefore, they should be approached with strategic and tactical expertise; but unfortunately, this is scarce in the UK.

Charity membership schemes: are we still bowling alone?

Submitted by Anonymous (not verified) on

Is our collective desire to 'be part of something' really on the decline? We're launching new large-scale research into membership for charities, so we've written this blog exploring factors affecting sign ups to various charity membership schemes. Can the charity sector hope to replicate the success of commercial membership schemes?

Subscribe to Donors